Orbis Global Implementation Services
Orbis Global Consultants have successfully implemented Orbis MRM marketing software solutions across more than 50 countries and tens of thousands of users. Our implementation methodology has withstood the rigours placed on it by the largest of pharmaceutical companies, oil and gas groups, financial services giants and consumer electronics icons.
This experience has helped us develop our industry-leading Quick-to-Value implementation approach. Packaged implementations for smaller marketing teams can typically be remotely delivered and concluded in less than 30 days, down to as little as 1 week.
Major implementations for large enterprise customers are more involved, but we still believe we lead our industry in pragmatism and cost effectiveness.
Orbis Global Consultants understand the business of marketing, and are specialists in MRM.
Orbis Support Services
Orbis Global Support Services include a number of offerings for our customers:
- Scheduled Maintenance
- Help Desk
- System Administration
Scheduled Maintenance
As part of Orbis Global’s commitment to providing your organisation the highest quality service, Orbis MRM and our data centre infrastructure is regularly maintained.
Help Desk
The dedicated Orbis Global support team is skilled in dealing with our vast global customer base and their varying processes. Our support team adheres to strict SLA’s as well as internal guidelines, to ensure every customer that calls the help desk receives personalised service and prompt resolutions.
System Administration
An Orbis Administrator will assist in the administration of:
- Registration of new users following an agreed qualification process
- Digital asset management catalogues
- Ongoing management of user groups and permissions
- Ongoing management of folder access and permissions
- Creation and maintenance of workflow templates
- Configuration of system settings and fields
