Orbis Consulting Services
Orbis Consultants have successfully implemented Orbis Marketing™ across more than 50 countries and tens of thousands of users. Our implementation methodology has withstood the rigours placed on it by the largest of pharmaceutical companies, oil and gas groups, financial services giants and consumer electronics icons.
Orbis is rare amongst software vendors in our relentless pursuit of value realisation for our clients. Our implementation approach is under-pinned by detailed value analysis, realisation planning and ongoing management plans to ensure the maximum ROI is actually realised, and evidenced, from the client's investment in Orbis Marketing™. Executives from various industries have praised our genuine business-orientation in transforming the efficiencies of their marketing processes through Orbis Marketing™.
Orbis Consultants understand the business of marketing, and are cost-effective throughout the full implementation lifecycle. Every project is supported by the active involvement of a relationship manager, from whom the client enjoys service across the pre-sale phase, the implementation project and throughout post-implementation support. The relationship manager will help the client drive their planned value realisation once Orbis Marketing™ has been fully implemented in the organisation. This high-value investment in intimate client service is one of the hallmarks of our corporate culture and valued by many of our best-in-class clients.
Orbis Consulting Services include:
Champions Group
Health Check
System Configuration Review
Training Packages
Custom Reporting/Data Analysis Service
Data Cleansing
Business Process Mapping
Integration
Project Management
Change Management
Champions Group
A solution Champions Group would be established with key users across the business units / regions of the client to meet with the Account Manager/Consultant and other specialist Orbis personnel. The aim of the Champions Group is to discuss and action granular change management and business processes reviews, enhancements or ideas, user issues and best practices.
Health Check
Orbis facilitate this succinct project which is designed to review and analyse the utilisation of the Orbis Marketing solution and assess the value being realized on a periodic basis.
System Configuration Services
Orbis provides a review on the current system configuration, provides recommendations for updates in line with business process changes/new functionality and provides Change Management around the configuration changes.
Training Packages
Orbis will assess your organisation’s training requirements and make recommendations on the right training packages and tools to suit your organisation’s unique requirements, business process and resources.
Custom Reporting/Data Analysis Service
Orbis reporting services include Performance Reporting of the organisation’s Orbis Marketing solution, configuration of System Reports including Calendar views/Dashboards and custom Reporting based on your organisation’s unique requirements.
Data Cleansing
Orbis review and analyse how effectively data is stored and utilised in the Orbis Marketing solution, identify areas of concern and provide recommendations for improvements.
Business Process Mapping
Involves the review and analysis of the organisation’s current (“As Is”) marketing processes and provide recommendations for a Best Practice (“To Be”) process highlighting efficiency process improvements in line with your corporate objectives and strategies.
Integration
Orbis review and analyse the organisation’s marketing processes to identify areas for integration with other key marketing applications. This aids in the reduction of human error and inefficiencies and facilitates seamless information transfer.
Project Management
Orbis Consultants have over 10 years project management experience with a proven track record of delivering projects on time and within budget, based on the Prince 2 Project Management methodology.
Change Management
Orbis analyse how users adapt to your Orbis Marketing solution including process changes/system updates and provide recommendations on effective change management both short term and ongoing.